WE are currently looking for 

ACCOA Program Director

ACCOA is seeking an innovative, organized, and dependable Program Director to join our growing team. You must be detail-oriented and a master collaborator, ready to prepare, plan and implement program initiatives and monitor their progress to completion. The Director must have a broad knowledge of program management principles. They must have a strategic mindset as well as be able to lead and develop their subordinates. ACCOA’s goal is to ensure every program will be delivered successfully and add the highest possible value to the organization. The Director will oversee one or more programs within our organization. Create and revises programs, develop policies and guidelines, hire and train staff, oversee fundraising, and ensure compliance with government agencies.

Primary Objectives

  • Initiating and setting goals for programs according to the strategic objectives of the organization
  • Planning the programs from start to completion involving deadlines, milestones, and processes
  • Developing or approving budgets and operations
  • Initiate and set goals for programs according to the strategic objectives of the organization
  • Devise evaluation strategies to monitor performance and determine the need for improvements
  • Supervise all program and project managers involved to provide feedback and resolve complex problemsDiscover ways to enhance the efficiency and productivity of procedures and people
  • Read reports prepared by managers to determine progress and issues
  • Ensure program operations and activities adhere to legal guidelines and internal policies
  • Keep senior management informed with detailed and accurate reports or presentations


  • Proven experience as a program director or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Excellent Knowledge of performance evaluation techniques and key metrics
  • Working knowledge of MS office and program management software
  • Outstanding knowledge of data analysis, reporting, and budgeting
  • Business acumen with a strategic ability
  • Excellent organizational and leadership skills
  • An analytical mindset with great problem-solving abilities
  • Excellent communication skills
  • BSc/BA diploma in management or a relevant field; MSc/MA is a plus

Job Type: Full-time
Salary: $15.00 – $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance


  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Lincoln, MI 48742: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor’s (Preferred)


  • Human resources management: 2 years (Preferred)


  • Driver’s License (Preferred)

Work Location: One location

ACCOA Direct Care Provider

Below are the minimum employment requirements

Minimum Skills:

  • Direct care workers must be at least 18 years of age; qualified through education or experience, and possess, or develop before providing services, or the skills necessary to meet the needs of the recipient population.
  • CPR and First aid (can be completed after hiring)
  • Required education and alternatives to formal education; high school or general education development (GED) diploma
  • demonstration to the program administrator of the ability to read written instructions and to make appropriate entries regarding services in the recipient’s record file.

Desired Assets:

  • ability to communicate with his/her supervisor and with the recipient and the primary caregiver
  • ability to understand the needs of, and to work with the recipient population
  • ability to be guided by the plan of care
  • ability to handle household and medical emergencies
  • ability to have a compassionate personality
  • ability to communicate effectively with his/her peers


Job title

Provider/Direct Care Worker
Reports to

Executive Director and In-Home Services Coordinator

Job purpose

A direct care worker/Provider aids and provides care to the elderly within our service program. The job description of a direct care worker involves patience, empathy, strong interpersonal skills, and detailed knowledge of best care practices. A direct care worker/Provider provides a number of services depending on the needs of the individual; these might include assisting in running errands, helping patients move around their homes, counseling individuals on independent living, and other activities of daily living. 

Duties and responsibilities

The duties and responsibilities of a Direct Care Worker/Provider at ACCOA are as follows. Helps the elderly or physically disabled move from room to room around their homes.

  • Assists individuals in dressing, bathing, and completing basic hygiene tasks.
  • Oversee and required rehabilitation exercises
  • Ensure that individuals take their prescribed medications
  • Prepare meals that adhere to any special dietary needs
  • Assist with cleaning and housework
  • Cooking
  • Cleaning
  • Laundry
  • Ensure that the clients are reaching their goals as outlined in the plan of care
  • Properly document daily job duties


The minimum qualifications for a Direct Care Worker/Provider for ACCOA are as follows

Qualifications include:

  • Certified nurse’s aide (CNA) Preferred (not required)
  • CPR & first aid certification (Can obtain after hire)
  • Successful completion of training programs provided by ACCOA
  • Excellent written and verbal communication skills
  • High school diploma or equivalent

Skills & Proficiencies

  • Willingness to work with clients
  • Reporting Skills
  • Ability to demonstrate patience and compassion
  • Excellent interpersonal skills
  • Professionalism
  • Problem Solving
  • Ability to work well with a variety of individuals
  • Ability to possess detailed knowledge of a patient’s condition, symptoms, and medications
  • Excellent Verbal Communication (clear and effective)
  • Ability to think quickly and act calmly in an emergency
  • Strong organizational skills
  • Multitask
  • Attention to detail
  • Teamwork skills
  • Discretion and judgment
  • Patience
  • Emotional strength to work with ailing clients
  • Ability to demonstrate an awareness of proper first aid and emergency response procedures
  • Ability to maintain a friendly and open demeanor at all times.

Physical requirements

The incumbent may sit or be on feet for long periods of time. Must be able to lift at least 40 pounds. Must have the physical stamina required to help individuals move around if needed.

Job Type: Full-time or Part-Time (Based on Employer’s need)


  • Healthcare, personal care assistant, or caregiver: 1 year (Preferred)


  • High school or equivalent (Required)


  • Driver’s License (Required)
  • First Aid CPR AED (Required)


  • English (Required)

Additional Compensation:

  • Competitive wages, training programs, and room for advancement

Work Location:

  • Participants Home or on location.

Job Types: Full-time, Part-time

Salary: $10.00 to $11.00 /hour

Job Description

Family support specialists provide services to individuals and families to improve their lives. The Family Services Specialists serves caregivers of older adults, veterans, persons 18 years of age and over with disabilities and older relatives caring for children under 18 years of age by providing information and assistance through direct service, referrals, options counseling, and community educational sessions. The Family Services Specialist assesses individual capacities and resources, links them to appropriate supportive services, and provides follow-up support and advocacy.

Position Responsibilities: The Family Services Specialist provides information and assistance to caregivers via phone, one-on-one meetings, electronic communication, and public education sessions to link them with available supports and services in their community.


  • Family support specialists provide services to families in crisis.
  • Conduct intake interviews with members of a family to determine the areas that require support
  • Keep detailed case notes for internal review
  • Document and record statistics & demographic information for service programs
  • Prepare reports for state agencies.
  • Provide referrals to other agency support programs
  • Maintain knowledge of support programs by attending training seminars and workshops.


Collaborate with consumers (and staff) assessing their needs, develop treatment goals, objectives, methodologies, timelines, and evaluate progress toward goals.

Conduct services that are sensitive with respect to each participant’s family culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges.

Locate, obtain, and coordinate services. Within and outside ACCOA

Provide supportive services to the consumer and his/her family.

Provide crisis intervention services when appropriate.

Facilitate consumer’s benefits (e.g. SSI, Medicaid, MI Bridges, Medicare).

Demonstrate the ability to critically think about how to link and refer families with needed community resources and support.

Utilize outlook/google calendar to submit a weekly schedule to the supervisor which outlines scheduled appointments for the week. The schedule must include the family name and current address and telephone number.

Completes intake documentation within 24 hours, progress notes within 48 hours.

Carry a cell phone at all times and must respond to all work-related calls within 60 minutes of receiving a voicemail message and must read and respond to emails daily.

Attends all agency and program required training

Coordinates services in a professional manner when collaborating with other service providers in order to maintain good working relationships in the community.

Abides by the agency policy on confidentiality and at all times and respects the integrity and confidentiality of the family.

Performs other related duties as required and assigned by supervisor and/or executive management.


Knowledge about aging and disabilities (2) Knowledge of community resources (public and private)- what they are, how to access, eligibility criteria and how to seek out resources (databases, websites, networking (3) Knowledge of government programs (i.e. Medicaid, Waivers, Medicare).

Essential Skills

Written and verbal communication skills – writing action plans; skills in active listening, motivational interviewing, and presenting information clearly to consumers.

Ability to facilitate family meetings – empowering participants to take part in planning, ability to model consumer direction, and decision support.
Assessment skills – gathering information in support of Options Counseling – Assess needs, values, preferences, strengths, challenges, opportunities, ability to ask open-ended/ probing questions.
Critical Thinking/Judgement – Determine whether Options Counseling is needed, whether to hold a family meeting, which resources are appropriate, whether consumers and support persons are able to follow through on action plans, when to follow up, and when services beyond Options Counseling are needed.
Observational skills – determine through observation consumer capabilities, living environment, and strengths.
Input information directly into the database during the phone consultation.


Cultural Competent/Non-judgmental.

Organizational and Time Management skills – multi-task and prioritize time effectively.
Independent problem-solving.


Essential Abilities

(1) Positive Attitude (2) Adaptive and Flexible


Required Qualifications

Bachelor’s degree in a human services field; or

Associate’s degree in human services and two years of employment in information and referral positions. or

Must become certified as a Community Health Worker within 12 months of employment.


Bachelor’s degree in a human services field
Bachelor’s degree and two years of experience working in the areas of aging, disabilities, community health or hospital discharge planning; OR
Associate’s degree and four years of experience working in the areas of aging, disabilities, community health or hospital discharge planning;

Essential Job Duties Defined

Determine the Need:

Utilize a person-centered approach with the caregiver, to engage, and discuss their goals.
person-centred is about focusing care on the needs of the person rather than the needs of the service. It means that the person is an equal
partner in the planning of care and that his or her opinions are important and are respected.
Arrange and conduct meetings to gather information from a caregiver about their wants, preferences, goals, and willingness to engage in options counseling.
Explain the role of options counselor to caregiver and support persons to set clear expectations and to emphasize to all participants the role of the caregiver as the decision-maker.
Assess needs, values, preferences:

Conduct assessment(s) when appropriate with caregivers to discuss options.

Explain the pros and cons of various options to caregivers and support persons to facilitate decision making.
Develop a person-centered action plan to support their decisions.

Identify existing caregiver resources (i.e. respite, family supports, financial, safety, housing).
Educates the caregiver regarding their role, specific issues, and related needs as requested.
Advocate for caregiver decisions about services and supports.

Identify resources and facilitate access to services:

Identify available resources to address unmet needs.

Make referrals or facilitate access to services (i.e. help caregiver complete applications, make initial calls to services as needed).
Provides counseling, emotional support, and validation.

Document client interaction:

Document the caregiver’s stated needs, values, and preferences.

Follow up:

Call caregivers to determine how well the action plan is working.

Revise the action plan as needed to meet the caregiver’s needs, preferences, and values.

Training Resources

Motivational Interviewing Skills Training. 17 Minute Video Using OARS.

Sample of Motivational Interviewing

Here is a series of videos on Motivational interview that I want you to watch, take notes on what you watched.

 S.M.A.R.T. Goals

Here is a list of more videos on DBT training

Job Description

The Alcona County Commission on Aging is starting a Non-Medical Transportation program that will service the Alcona, Alpena, Montmorency, losco County areas. Your job responsibility is to pick up clients from their residences and take them to their medical appointments. Once the appointments are done we pick up the clients and drop them back at their residences.

$11.00 – $13.50 – Starting Base Pay Plus Benefits after 90 days

  • Receive safety gear bi-weekly for FREE!
  • Drive our vehicles!
  • Flexible shifts!
  • Steady work available from Mon-Fri

Job Types: Full-time, Part-time


  • Flexible
  • Monday to Friday
  • Weekends (as needed)


  • relevant: 1 year (Preferred)


  • Chauffeur (Required)

Work authorization:

  • United States (Required)

Limited Positions Available!

Work Location: ACCOA

Instructions to download and upload your filled out application.

1. The form needs to be downloaded and then filled out as a PDF (not opened in internet browser window but something like microsoft edge or a PDF program on your computer then save your filled PDF and submit it).
2. Upload the filled out PDF to the form below along with your name and email.

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