Career

Responsibilities:

• Help pack Home Delivered Meals. Check Delivery list, count meals and ensure they match list
• Keep vehicles clean and well maintained
• Wipe down and disinfect all interior services of oven/refrigerator unit daily
• If coolers or other delivery containers are used, disinfect these units after each delivery run
• Drive in a safe manner, obey all traffic rules.
• Deliver meals and any information (handouts, etc.)
• Insure you sign your home-delivered meal sheets
• Take pride in our work, enjoy and SMILE!!!

QUALIFICATIONS:

• Must be mature individual
• Minimum high school education
• Valid driver’s license
• Reliable transportation with insurance
• No felony convictions (State Police Background Check)
• Experience preferred but not required
• Must possess a genuine interest and concern in working with senior citizens and have a confidential and tactful nature.

Principle Requirements.

• Must maintain the confidentiality of clients
• Must have good communication skills
• Must be friendly, polite and smile!
• Must wear ACCOA identification badge

Job Types: Part-time, Temporary

Salary: $9.25 to $11.00 /hour

Operations Management

• Recruit, interview, train, coach, evaluate, reward, discipline, and when necessary terminate employees with the approval of the executive director.
• Provide on-going training for all paid and volunteer food services personnel Develop job duties for each level of food service personnel
• Develop work schedules to ensure efficiency and adequate staff to cover each shift
  Responsible for kitchen staff personnel records (i.e. timesheets, vacation requests, mileage)
• Monitor budgets for a cost-effective program
• Oversee food preparation, portion sizes, and the overall presentation of food
• Manage revenue-generating services
• Use forecasts, food waste records, inventory, and equipment records to plan and purchase food, supplies, and equipment
• Maintains records of department personnel, income and expenditures, food, supplies, inventory levels, and equipment
• Responsible for maintenance of all equipment
• Investigate and resolve complaints regarding food quality or service
• Attend all required training sessions and staff meetings
• Establish standards for personnel performance and customer service
• Ensure employees comply with health and food safety standards and regulations
• Timely weekly, monthly, and quarterly tracking reports

Foodservice Management

• Assist Director and Supervisors in specific standards and procedures for preparing food
• Participate in menu planning, including responding to client preferences and industry trends
• Inspect meals and assure that standards for appearance, palatability, temperature, and serving times are met
• Assure that foods are prepared according to production schedules, menus, and standardized recipes
  

Perform other duties as assigned

The minimum qualifications, physical demands and work environment characteristics described below are representative of those that must be met or will be encountered by an employee while performing the primary responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

Minimum Qualifications

• Graduate of Dietary Manager’s Program, 2-yrs or 4-yr food-service program or Bachelors of Science in Nutrition (Preferred)
• Successful completion of Certified Dietary Manager exam (preferred)
• Two years’ experience in food service management, (preferred)
• Skills in motivating, coaching and supervising foodservice personnel
• Proficient to excellent computer skills (ie: Outlook, Word, Publisher, Excel, Google Suite)
• Proficient use of social media and Internet
• Demonstrated organizational skills
• Must be able to read, speak and write English fluently
• Ability to follow verbal and written instructions in English
• Effective written and oral communication skills
• Culinary math skills
• ServSafe Manager Certification.
• Responsible for keeping current CRP and First Aid within 6 weeks of hire.
• Responsible for keeping current
• Must have own transportation for use on the job, valid Michigan Driver’s License,
• Auto Insurance and DMV record that is acceptable ACCOA Insurance carrier
  

Physical Demands

• This work requires the following physical abilities: climbing, bending, kneeling, twisting, reaching, standing, sitting, walking, lifting, carrying and relocating 50lbs
• Vision abilities required include close vision, distance vision, and ability to adjust focus
• Finger dexterity for activities such as typing, use of the computer mouse, computer usage, recording money, grasping and repetitive motions
  

Work Environment

• The work is primarily performed indoors
• Able to withstand extreme temperatures, hot and cold
• The noise level in the kitchen may be loud at times due to the use of equipment

General Competencies

Interpersonal

• Strive for improvement in self and for ACCOA; make recommendations for improvements Respond timely to requests for information, service, and assistance
• Demonstrate a positive and productive attitude;
  have an open mind and be objective, trustworthy, honest and ethical
• Maintain a high level of professionalism and confidentiality
• Treat each ACCOA employee/manager as if they were an internal customer

Organizational

• Use and conserve organizational resources efficiently and effectively
• Prioritize and plan work activities
• Demonstrate consistency, reliability, accuracy, and thoroughness
• Show respect and sensitivity toward cultural differences
• Promote an harassment and discrimination-free environment
• Follow or exceed organizational standards
• Adhere to company policy and procedure; support ACCOA’s goals and values

Must be able to pass a drug screen and background check.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Description

Family support specialists provide services to individuals and families to improve their lives. The Family Services Specialists serves caregivers of older adults, veterans, persons 18 years of age and over with disabilities and older relatives caring for children under 18 years of age by providing information and assistance through direct service, referrals, options counseling, and community educational sessions. The Family Services Specialist assesses individual capacities and resources, links them to appropriate supportive services, and provides follow-up support and advocacy.

Position Responsibilities: The Family Services Specialist provides information and assistance to caregivers via phone, one-on-one meetings, electronic communication, and public education sessions to link them with available supports and services in their community.

Duties

• Family support specialists provide services to families in crisis.
• Conduct intake interviews with members of a family to determine the areas that require support
• Keep detailed case notes for internal review
• Document and record statistics & demographic information for service programs
• Prepare reports for state agencies.
• Provide referrals to other agency support programs
• Maintain knowledge of support programs by attending training seminars and workshops.

ESSENTIAL POSITION FUNCTIONS

Collaborate with consumers (and staff) assessing their needs, develop treatment goals, objectives, methodologies, timelines, and evaluate progress toward goals.

Conduct services that are sensitive with respect to each participant’s family culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges.

Locate, obtain, and coordinate services. Within and outside ACCOA

Provide supportive services to the consumer and his/her family.

Provide crisis intervention services when appropriate.

Facilitate consumer’s benefits (e.g. SSI, Medicaid, MI Bridges, Medicare).

Demonstrate the ability to critically think about how to link and refer families with needed community resources and support.

Utilize outlook/google calendar to submit a weekly schedule to the supervisor which outlines scheduled appointments for the week. The schedule must include the family name and current address and telephone number.

Completes intake documentation within 24 hours, progress notes within 48 hours.

Carry a cell phone at all times and must respond to all work-related calls within 60 minutes of receiving a voicemail message and must read and respond to emails daily.

Attends all agency and program required training

Coordinates services in a professional manner when collaborating with other service providers in order to maintain good working relationships in the community.

Abides by the agency policy on confidentiality and at all times and respects the integrity and confidentiality of the family.

Performs other related duties as required and assigned by supervisor and/or executive management.

Knowledge

Knowledge about aging and disabilities (2) Knowledge of community resources (public and private)- what they are, how to access, eligibility criteria and how to seek out resources (databases, websites, networking (3) Knowledge of government programs (i.e. Medicaid, Waivers, Medicare).

Essential Skills

Written and verbal communication skills – writing action plans; skills in active listening, motivational interviewing, and presenting information clearly to consumers.

Ability to facilitate family meetings – empowering participants to take part in planning, ability to model consumer direction, and decision support.
Assessment skills – gathering information in support of Options Counseling – Assess needs, values, preferences, strengths, challenges, opportunities, ability to ask open-ended/ probing questions.
Critical Thinking/Judgement – Determine whether Options Counseling is needed, whether to hold a family meeting, which resources are appropriate, whether consumers and support persons are able to follow through on action plans, when to follow up, and when services beyond Options Counseling are needed.
Observational skills – determine through observation consumer capabilities, living environment, and strengths.
Input information directly into the database during the phone consultation.

Detail-oriented.

Cultural Competent/Non-judgmental.

Organizational and Time Management skills – multi-task and prioritize time effectively.
Independent problem-solving.

Essential Abilities

(1) Positive Attitude (2) Adaptive and Flexible

Required Qualifications

Bachelor’s degree in a human services field; or

Associate’s degree in human services and two years of employment in information and referral positions. or

Must become certified as a Community Health Worker within 12 months of employment.

Preferred:

Bachelor’s degree in a human services field
Bachelor’s degree and two years of experience working in the areas of aging, disabilities, community health or hospital discharge planning; OR
Associate’s degree and four years of experience working in the areas of aging, disabilities, community health or hospital discharge planning;

Essential Job Duties Defined

Determine the Need:

Utilize a person-centered approach with the caregiver, to engage, and discuss their goals.
person-centred is about focusing care on the needs of the person rather than the needs of the service. It means that the person is an equal
partner in the planning of care and that his or her opinions are important and are respected.
Arrange and conduct meetings to gather information from a caregiver about their wants, preferences, goals, and willingness to engage in options counseling.
Explain the role of options counselor to caregiver and support persons to set clear expectations and to emphasize to all participants the role of the caregiver as the decision-maker.
Assess needs, values, preferences:

Conduct assessment(s) when appropriate with caregivers to discuss options.

Explain the pros and cons of various options to caregivers and support persons to facilitate decision making.
Develop a person-centered action plan to support their decisions.

Identify existing caregiver resources (i.e. respite, family supports, financial, safety, housing).
Educates the caregiver regarding their role, specific issues, and related needs as requested.
Advocate for caregiver decisions about services and supports.

Identify resources and facilitate access to services:

Identify available resources to address unmet needs.

Make referrals or facilitate access to services (i.e. help caregiver complete applications, make initial calls to services as needed).
Provides counseling, emotional support, and validation.

Document client interaction:

Document the caregiver’s stated needs, values, and preferences.

Follow up:

Call caregivers to determine how well the action plan is working.

Revise the action plan as needed to meet the caregiver’s needs, preferences, and values.

Training Resources

Motivational Interviewing Skills Training.

https://youtu.be/s3MCJZ7OGRk 17 Minute Video

https://youtu.be/_KNIPGV7Xyg Using OARS.

https://youtu.be/WZJpx6KTVC8

Sample of Motivational Interviewing

https://youtu.be/67I6g1I7Zao

Here is a series of videos on Motivational interview that I want you to watch, take notes on what you watched.

https://www.youtube.com/user/ngehlert

 S.M.A.R.T. Goals

https://youtu.be/1-SvuFIQjK8

https://youtu.be/FIVfQ-Fu9V0

Here is a list of more videos on DBT training

https://www.youtube.com/user/dbtworks

Provide clerical support to the In-Home Services Program. Responsible for working under the general supervision of the In-Home Services Coordinator and the Executive Director. The In-Home Services Assistant uses discretion to complete his/her responsibilities in a timely, confidential, and appropriate manner. Additional responsibilities include communication with Direct Care Workers as prescribed, Providing customer service to participants and families as needed, Performing assessments for enrolling in the In-Home Service Program. Maintaining accurate Client records, setting up care plans for authorization, creating reports for the IHS program. Performing activities and job functions with compliance to Aging and Adult Service Agency and Region 9 AAA. Report to the In-Home Services Coordinator.

Work Schedule: Monday-Friday 9 am-5 pm, flexible schedule.

Specifications

Education and Special Training: High school graduate or equivalent. 2 – 5 years of Administrative assistant experience and/or customer service experience required.

Experience: At least 1 year of experience working with the frail elderly population.

Knowledge, Skills, and Abilities: Must be able to work effectively in a team environment. Act only within the scope of his or her authority to practice. Excellent internal and external customer service skills. Computer skills (Word, Excel, Microsoft Outlook, Data entry). Standard office equipment operation. Must possess excellent verbal communication skills for telephone and in-person interaction. Ability to establish priorities and handle workflow with frequent interruptions. Ability to work independently. Flexible and able to work well with others. Ability to control personal emotions. Ability to represent the organization professionally.

With or without reasonable accommodations must have the ability to: bend and/or stoop frequently; have independent mobility in order to climb stairs and walk distances; lift and position participants of all weights and heights utilizing correct body mechanics; lift and carry pieces of durable medical equipment; lift and transport at least 50 pounds during the course of providing care, treatment and or services; read, write and speak in English; see medical records and various documents clearly; use various forms of communication including but not limited to telephone, computer, faxes, etc.; hear blood pressures and spoken communication; perform repetitive hand and wrist movements.

Key Responsibilities

• Works effectively in a team setting.
• Communicates effectively with participants, families, staff, and other departments and agencies.
• Ability to organize, prioritize, and accomplish tasks in an orderly fashion. Facilitates achieving customer satisfaction and agency compliance by troubleshooting and helping to resolve concerns.
• Assists with management of the In-Home Service Program as prescribed by the Executive Director
• Assist with the completion or coordination of a comprehensive assessment for each individual being referred.
• Assist with the development, implementation, updating, and review of individual support plans that are strengths-based and person-centered in collaboration with the team and the individuals being served.
• Assist with the coordination of the implementation of all supports outlined in each individual’s plan.
• Assist or facilitate regular team meetings for the planning and review of services, as required.
  Meet with the individuals being served and their families, at a minimum quarterly, to evaluate service needs.

Assists with coordination of home care services by

• Developing relationships clients & DCW
• Developing Client Care Plan with approval from Executive Director and IHS Coordinator
• Processing invoices for IHS.
• Fielding and placing telephone calls regarding scheduling home care aides.
• Assists with maintenance of IHSrecords
• Schedules and perform oversight visit for DCW and Participants.
• Assists with the preparation and maintenance of DCW teaching materials
• Ensures that all needed supplies and forms are available to staff.
• Documents observations, treatments, procedures, and participant activities appropriately.
• Works with other members of the coordination team
• Maintains medical records according to policies and procedures.
• Assists with coverage of the front desk as assigned.
• Abides by all established policies, rules, and regulations.
• Attends staff meetings.
• Other duties as assigned.

Requirements:

• Bachelor’s degree from an accredited college or university plus two years of work experience working directly with persons with ID/A,
• OR an Associate’s degree or 60 credit hours plus four years of work experience working directly with persons with ID/A,
• OR high school diploma plus six years of work experience working directly with persons with ID/A required.
• AND a Valid Driver’s License